ZENIT nv
Dolfijnstraat 8
B-2018 Antwerp
T: ++32 (0)3 236 88 66
F: ++32 (0)3 236 67 86
Training:
Client-focused communication and behavior
Goals
- To motivate colleagues to think and behave in a more client-focused way.
- To compile an individual action plan with concrete items on the levels of communication, attitudes, skills and procedures.
- To teach a number of communications skills useful in dealing with unhappy or unreasonable clients.