At the end of 1995 the European Commission approved the transfer of expertise according to the CEDEO method under the auspices of the Leonardo da Vinci programme.
The basis of the auditing method Q*For is as follows: the method controls the quality of service provision at educational institutions by means of a detailed list of questions, a telephone survey of customer satisfaction among the clients of the institute and a visit to the institute.
The following were the quality criteria:
- An average of 80% of their clients should reply in terms such as 'satisfactory' or 'very satisfactory' to the various items raised by the customer satisfaction survey.
- The institute should satisfy norms with regard to continuity and company focus.
- The institute should be operating professionally.
In 2002 Zenit achieved the Q*For certificate. It was renewed in 2005, 2008 and 2011.
If you are interested in receiving the complete Q*For audit report, please apply and we will send it to you.
Below the certificate of 2011 in Dutch.